Assist others, participate in conversations, and share your insights with the community.
User_1176156
| DXFUser_1176156 2020-09-28 15:14:10 Hi, Trying to import dxf file and keep getting 'error while opening file' message, can you advise. |
madoniaivan
| madoniaivan 2020-09-28 17:26:04 Hello Sir Thanks for contacting Us. This import issue is usually related to the graphic properties of the dxf/dwg which can contain some non identifiable objects. we can try to solve the issue simply by: - open the file in your CAD software - select all and execute the "explode" command; - delete any unnecessary texts (measurement, notes, etc. etc.) - delete undesired lines, stray graphical elements and any other graphic which are not part of the Thermal Bridge structure that you need to calculate. - save the CAD drawing file (possibly in a older file version e.g. DWG2010, DXF2010) - import the new CAD drawing document in Termus Bridge Please let Us know if you need any further assistance. |
User_1176156
| User_1176156 2020-09-28 22:08:19 Ok that worked thanks, now keep getting message 'access violation at address 5054E110 in module 'ig9icd32.dll'. Read of address 00000A4. |
Tony
| Tony 2020-09-29 11:18:23 Hi!... 'access violation at address 5054E110 in module 'ig9icd32.dll' is caused by INTEL embedded Video Cards present on LapTops. Please try updating the Video Card Driver. You should be able to find helpful info here: www.intel.com/content/www/us/en/support/detect.html Let us know how it goes. Best Regards |
User_1176156
| User_1176156 2020-09-29 11:52:58 OK, have updated driver and re-started laptop, new message: Access violation at address 1311ED20 in module 'ig9icd32.dll'. Read of address 000000B0 |
Tony
| Tony 2020-09-29 17:09:23 Thanks for your feedback! It would be very useful, at this point, if you could provide your System details. Go to the FILE menu to export your PC configuration - Then I need you to save and send me the file here. The issue is definitely the Intel onboard Video Card - infact the .dll library is distruted by Intel. Now, although we support low performance cards in TerMus BRIDGE, there's still some issue that needs looking in to. If your LapTop has a Second Card (AMD/ATI or Nvidia) please also check if you have a driver software that allows you to select it for use with TerMus. Anyway, please send me the PC config file and we'll take it from there. I'll add an extension to your Subscription to make up for the period of non-use. Regards |
User_1176156
| User_1176156 2020-09-29 17:52:08 635529_1601394690_os_namemicrosoft_windows_10_pro.pdf See attached pc config as requested. |
Tony
| Tony 2020-09-30 09:15:27 Hi, I'm really sorry but the file you sent doesn't come from TerMus-BRIDGE. I need that .rtf file in order to see where the HW problem may be. Please send that over as soon as you can. Regards |
Tony
| Tony 2020-09-30 09:47:57 Excellent!... Now I can see your PC specs! The Problem is definitely the INTEL onboard Video card and the driver software. That certainly needs to be seen to in terms of driver updating and is currently causing the .dll to crash. I also see that you have a second card: NVIDIA Quadro P620 which I would prefer to use with TerMus. Now you need to check out your Nvidia driver software and FORCE it to be used when running TerMus. Please check out in your DRIVER settings if yuou can set TerMus to use this card. Please let me know if this does the trick. If you're still encountering issues, we'll set up a remote assistance session for you!. Tony |
User_1176156
| User_1176156 2020-09-30 12:28:42 Hi, is it possible to import dxf for a window head detail or do the window frame detail need removed from drawing. |
Tony
| Tony 2020-09-30 12:38:42 Hi Barry, Now that we've got over the first obstacle, I can see you're now moving on to producing the report, I need you to Uninstall TermUs and then Reinstall but with your AntiVirus temporarily in SUSPEND mode. After Reinstalling, run the software just once as ADMIN (right mouse button click on the Program Icon -> Run as Administrator) and if it runs correctly, you can reactivate your Antivirus. With regard to importing CAD drawings, you can use them as a background to trace the TerMus Thermal Bridge related objects (Bounday, Material Layer, Ground). After that, I would suggest removing the CAD drawing and then moving on to the calculation phase and production of the report. |
User_1176156
| User_1176156 2020-09-30 16:00:26 Thanks for all the support, how do you remove the dxf when finished with it. |
madoniaivan
| madoniaivan 2020-09-30 16:35:07 Hi There It's Ivan here, Have you try to select the dxf drawing reference and then press the "delete" key from your keyboard? please let us know if this works |
User_1176156
| User_1176156 2020-09-30 21:40:29 Hi, Trying to run a calculation, getting an out of memory message (laptop is not out of memory) and a fatal error warning '1016 section length is zero' The section length for linear thermal transmittance calculation is zero. Can you advise. |
Tony
| Tony 2020-10-01 10:27:55 Yes, of course. I'll follow up with step by step help but need youto send me your TerMus file. It's probably the Adiabatic contour lengths (Ground section) that are set to zero. The fact that you are getting an out of memory error is again linked to the video Intel Card. Are you sure you're using the Nvidia Card now?? Please send in your file at your convenience. Regards |
