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Josef

I tried searching for a specific topic but couldn't get any results

Josef 2015-11-02 10:28:44


re's another technical support case

REQUEST:
In the Technical Support and Forum on line services I tried to search for a specific topic but couldn't get any results. Why does this happen?

ANSWER:
Empty results could depend on two main reasons:
1. you may be searching in a search session referring to a different program:
Click HERE to see an illustration;

2. the typed search strings may contain spelling mistakes.

PROCEDURES:
- in case 1. make sure to have selected the correct program:
Click HERE to see an illustration;
- in case 2. if the text is typed in correctly, try adding extra synonyms and then re-launch the search process.